Shipping Policy
ORDER PROCESSING
All orders are processed within 3-5 business days (excluding weekends and holidays).
Please note:
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Processing times may be extended during sales, product launches, or masterclass preparation periods
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Orders are fulfilled in the order they are received
You will receive:
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An order confirmation email after purchase
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A shipping confirmation with tracking once your order has been fulfilled
SHIPPING METHODS & DELIVERY TIMES
Domestic (U.S.):
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Standard Shipping: 3–7 business days
International:
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Standard International Shipping: 7–21 business days
⚠️ All delivery timeframes are estimates only and are not guaranteed.
INTERNATIONAL SHIPPING
ProPigmentRx proudly offers worldwide shipping.
By placing an international order, you agree to the following:
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You are responsible for all customs duties, taxes, and import fees
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These charges are determined by your country and are not controlled by ProPigmentRx
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We do not mark packages as “gift” or alter declared values
Customs processing may cause delays beyond our control.
ADDRESS ACCURACY
Customers are responsible for entering the correct shipping address at checkout.
ProPigmentRx is not responsible for:
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Incorrect or incomplete addresses
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Orders delivered to the wrong location due to customer error
If a package is returned:
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The customer is responsible for reshipping costs
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped and transferred to the carrier, ProPigmentRx is not responsible for:
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Lost packages
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Stolen packages
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Carrier delays
f your tracking shows “Delivered” but you have not received your package:
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Contact the shipping carrier directly
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File a claim with the carrier if necessary
DAMAGED ITEMS
If your order arrives damaged:
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You must notify us within 48 hours of delivery
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Include clear photos of:
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The product
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The packaging
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Claims submitted after 48 hours may not be approved.
HIGH-VOLUME PERIODS
During:
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Mid-Year Sale
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Black Friday-level promotions
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Product launches
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Masterclass preparation