Refund and Return Policy


 

ALL SALES ARE FINAL

Due to the professional, sanitary, and performance-based nature of ProPigmentRx products:


  • All sales are final

  • We do not offer refunds or exchanges

  • We do not accept returns on opened or used products


By placing an order, you acknowledge and agree to this policy.

PROFESSIONAL USE ACKNOWLEDGMENT


ProPigmentRx products are designed for licensed professionals and trained estheticians.


By purchasing, you confirm:


  • You understand proper product usage

  • You are trained in professional application

  • You accept full responsibility for treatment outcomes


Refunds will not be issued due to:


  • Improper use

  • Lack of education or experience

  • Undesired or unexpected results


DAMAGED OR INCORRECT ORDERS

 

If your order arrives damaged or incorrect:


  • You must notify us within 48 hours of delivery

  • Email must include:

    • Clear photos of the product(s)

    • Photos of packaging

    • Order number


If approved, we will provide:


  • A replacement product only (no refunds)


Requests submitted after 48 hours may not be approved.

 

SHIPPING ISSUES

 

ProPigmentRx is not responsible for:


  • Lost packages

  • Stolen packages

  • Delayed shipments caused by carriers


If your package is marked as delivered but not received:


  • Contact the shipping carrier directly

  • File a claim with the carrier if necessary


Refunds or replacements will not be issued for carrier-related issues.


ORDER ERRORS

 

If you entered an incorrect shipping address:


  • We are not responsible for misdelivered packages

  • Reshipping fees will apply if the package is returned to us


CHARGEBACK POLICY


By completing a purchase, you agree to contact ProPigmentRx first to resolve any issues.


Initiating a chargeback without prior communication may result in:


  • Permanent account ban

  • Refusal of future service

  • Submission of evidence to dispute the claim


PRODUCT PERFORMANCE DISCLAIMER


ProPigmentRx products are cosmetic formulations, not medical treatments.


Results may vary based on:


  • Skin type

  • Fitzpatrick level

  • Client compliance

  • Treatment protocol


We do not guarantee results, and refunds will not be issued based on product performance.

CONTACT

For all inquiries related to your order:


ProPigmentRx

Email: info@propigmentrx.com

Website: www.ProPigmentRx.com


 

 

ProPigmentRx is a professional corrective brand—not a beginner-friendly skincare line.

Our products are formulated for those who understand precision, pigment pathways, and clinical application.